Care & Warranty


Polishing & sealing

Granite is polished and sealed during manufacture. Regular use of a granite care spray will lift any dull appearances. We recommend professional resealing every two years for best long-term protection.

REGULAR Cleaning

Granite is easy to clean. Use clean hot soapy water, rinse thoroughly and dry with a soft cloth; non-abrasive neutral pH7 dishwashing detergent is most suitable. Gentle use of a plastic/non scratch scotch-brite pad or similar can be used for any stubborn food residues.


Granite is very durable. Avoid hitting with anything blunt or heavy as this can cause chips and cracks. Avoid sitting, standing or placing heavy items on unsupported areas.

Preventing scratching

Granite is scratch resistant and everyday household utensils will not mark. Very hard substances including diamonds, gemstones and tungsten may mark. We recommend the use of a chopping board.

Preventing heat damage

Granite is heat resistant and moderate temperatures will not affect the stone. Extreme temperatures may damage the granite. We recommend use of a heat pad or a trivet with rubber feet.

Preventing staining

Granite should not stain under normal circumstances while the sealer is intact. Prolonged exposure to the following substances may mark granite: rusted tins, vinegar, red wine, beetroot, sauces, acids, margarine and oils including splatters from the stove. To avoid risk, clean promptly.


As your stonemason, Artisan Stone provides you peace of mind with a robust manufacturer’s warranty based on the New Zealand Consumer Guarantees Act.

Workmanship is warranted for two years from the date of installation to the original purchaser.

This warranty does not include damage incurred after installation including;

  1. Damage resulting from physical or thermal (temperature related) shock including house settlement or movement, excessive weight or heat being placed on stone surface.

  2. Chipping as the result of an impact.

  3. Any defect in, or damage to, stone surfaces which results from not being cleaned or cared for in accordance to Care & Maintenance guide.

  4. Stone surfaces that have been moved from original place of installation.

  5. Stone surfaces which have been modified after original install.

Artisan Stone provides a ‘Care Kit’ upon completion of every install.

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